Shipping & Returns

Delivery

What are the delivery times?

If an order is placed before 11:00 pm, it will be processed on the same working day. We ship 5 days a week, Monday till Friday. For delivery of the products, we work with Active Ants in Nieuwegein.

What happens to my order if I am not at home?

If you are not present at the time the package is delivered, you will receive a notice. On the website of the carrier, you can then specify when it comes to delivery.

Can I have my order delivered to another address?

Yes, you can. You can specify a different delivery address for your order in "My Account" or during the checkout process.

The store also provides orders overseas?

No, we deliver only within the EU.

What do I pay for shipping?

The threshold for free delivery and estimated delivery time can be found in the following table.

in

0-2
kg

2-5
kg

5-10
kg

10-20
kg

20-32
kg

AT

8,25

11,95

11,95

11,95

11,95

BE

7,45

7,45

7,45

7,45

7,45

BG

17,85

31,25

41,30

41,30

41,30

CH

19,00

36,75

36,75

36,75

54,50

CY

17,85

31,25

41,30

41,30

41,30

CZ

12,35

17,65

20,20

23,95

32,80

DE

6,55

6,55

6,55

6,55

6,55

DK

8,60

11,55

11,55

11,55

11,55

EE

18,35

31,25

41,30

41,30

41,30

ES

11,25

17,65

17,65

17,65

17,65

FI

11,25

18,95

21,65

25,70

31,10

FR

7,45

10,75

12,50

15,00

16,75

GB

8,70

11,80

11,80

11,80

11,80

GR

18,35

31,25

41,30

41,30

41,30

HR

15,00

31,25

46.2px

41,30

41,30

HU

12,35

15,75

18,00

21,25

29,00

IE

11,60

17,65

20,85

26,50

36,60

IT

11,25

18,95

21,65

25,70

31,10

LT

17,85

31,25

41,30

41,30

41,30

LU

8,70

11,80

11,80

11,80

11,80

LV

17,85

31,25

41,30

41,30

41,30

MC

24,75

31,25

41,30

41,30

41,30

MT

17,85

31,25

41,30

41,30

41,30

NL

5,95

5,95

5,95

5,95

5,95

PL

12,32

46.2px

20,20

23,95

32,80

PT

13,75   

20,50

23,50

30,90

30,90

RO

17,85

31,25

41,30

41,30

41,30

SE

11,25

18,15

18,15

18,15

18,15

SI

17,85

31,25

41,30

41,30

41,30

SK

17,85

31,25

41,30

41,30

41,30

Threshold for free delivery and estimated delivery time

Free
over

Appr.

AT

€ 175

72 Hrs

BE

€ 90

24 Hrs

BG

€ 500

48 Hrs

CH

€ 400

72 Hrs

CY

€ 500

48 Hrs

CZ

€ 250

72 Hrs

DE

€ 90

48 Hrs

DK

€ 175

48 Hrs

EE

€ 500

48 Hrs

ES

€ 250

72 Hrs

FI

€ 250

96 Hrs

FR

€ 175

48 Hrs

GB

€ 175

72 Hrs

GR

€ 500

48 Hrs

HR

€ 500

48 Hrs

HU

€ 250

72 Hrs

IE

€ 250

72 Hrs

IT

€ 250

72 Hrs

LT

€ 500

48 Hrs

LU

€ 175

24 Hrs

LV

€ 500

48 Hrs

MC

€ 500

48 Hrs

MT

€ 500

96 Hrs

NL

€ 80

24 Hrs

PL

€ 250

72 Hrs

PT

€ 500

72 Hrs

RO

€ 500

48 Hrs

SE

€ 250

72 Hrs

SI

€ 500

48 Hrs

SK

€ 500

48 Hrs

We don't ship outside the EU.

If you're in the shopping cart and click on the "proceed to checkout" button, you get an overview of the total price and the shipping cost for your order.

I have not received my order on the agreed date. Now what?

Your order will be delivered within 5 working days unless otherwise stated. If you have not received your order, you can contact our customer service.

Returns

What to do to cancel or return the products?

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receive the good.

To exercise the right to cancel, you must inform us LiveHelfi of your decision to cancel this contract by a clear statement (e.g. a letter sent by e-mail). You may use the attached model cancellation form, but it is not obligatory. You can send it to service@livehelfi.com.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The costs of returning are for your own account.

Return address

Active Ants B.V.
Att. LiveHelfi
Zeelandhaven 6
3433 PL Nieuwegein
The Netherlands